Although our headquarters is in Houston, Texas, we provide top-notch service to clients from over 200 countries internationally with our staff of over 750 employees. Offer Shared, Reseller, VPS, and Dedicated server packages for both beginners and professionals alike.
Each of our shared Web Hosting plans includes 24/7/365 support, a 99.9% uptime guarantee, and a 45-day money-back guarantee.
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HostGator is also known of their $0.01 Hosting or 1 Cent for the first month, so you can try it virtually for free, and if you don’t like it, just don’t renew your account. To get this deal, order a Shared Hosting Package and use “1CENT” coupon code at checkout.
HostGator Hosting Features
- Unlimited Disk Space
- Unlimited Bandwidth
- Free SiteBuilder
- Easy Control Panel
- 1-Click Script Installs
- 4,500 Free Website Templates
- 99.9% Uptime Guarantee
- 45 Day Money Back Guarantee
- 24/7 Technical Support – Phone, Live Chat, Email
- $100 Google AdWords Credit
HostGator Customer Service / Technical Support
You can get support either by phone / live chat or email (fax and regular mail are also possible, but who uses these anymore?).
When I needed support, I used Live Chat – my wait time was about 15 minutes, until I got live person to help me. Once connected, support was very helpful (I was transferring a domain and setting up hosting). At that time, I wasn’t even a customer, and still got pretty decent service 🙂
You can also contact support by Phone:
I haven’t tried their phone support, so I’m not sure if they outsource it, or keep it in US.
One thing that stood out for me (in a negative way) about HostGator, is their control panel. It was VERY confusing and I could not find Domain Names Control, while being inside Hosting admin panel. I guess once you use it for some time, you get accustomed to it and it becomes simple.
NOTE: In 2012 HostGator was sold to EIG (Endurance International Group) for $225 million. EIG also own BlueHost, FatCow, and many other brands. It is my understanding that all these providers now use (share) same data centers, as well as facilities they had prior to acquisitions by EIG.
What this means is that a) it’s likely that prices for hosting plans will be same or very similar. Also since EIG now has a massive share of US and International web hosting market, they will have larger support teams (whether it means better support, depend on what you compare to). See my note on HostGator’s support above.