If you have an online business then there is nothing worse than finding that your website has gone down. This is where you find out how good your web hosting service is. Web hosting is a standard offering from internet marketing services in London and around the UK: and it is the speed and efficiency in the way they deal with problems which makes a huge difference.
Web hosting problems happen and depending on the scale of the problem, can happen on a regular basis. Some of these are purely technical but others occur as a result of a lack of understanding between the customer and the web hosting service.
Adaptive consultancy provides a reliable and trustworthy web hosting service which is available to you on a 24/7 basis. This is done in the ‘Cloud’. Find out more about the benefits of cloud computing in our web hosting section.
The 5 most common web hosting issues are:
1. Email account doesn’t work
2. Customer is unable to log in to their account
3. Slow server
4. Missing features – not mentioned at the time of purchase.
5. Poor/lack of technical support
Why it is important to have professional technical support
Business owners are focused on the day to day running of their organizations and don’t have the time to deal with web hosting issues. If their website goes down then they want to be certain that this will be dealt with promptly and effectively.
You want a friendly and professional technical support team who are always on hand to answer your queries. They will prioritize issues according to need and deal with these in the most efficient manner.
Communicates with you on a regular basis
This is also important. Your website will go offline (known as ‘downtime’) for essential maintenance but the web hosting service will notify you of this. They will display a message stating the reason behind the downtime, e.g. maintenance and how long it will be before the site is back online.
They will provide you with a range of contact details, e.g. phone numbers, Skype, live chat so that you can contact them at any time.
If you do not receive any of this then it is time to change your web hosting provider.